FAQ
Frequently asked questions.
How do I request a ride?+
Use Book Your Ride to start a reservation online, or call 917-749-3310 and our team will build the booking with you. Online bookings walk you through service type, trip details, vehicle, and passenger information.
What vehicle categories are available?+
Premium Sedan, Luxury SUV, Executive Sprinter, and Bus & Motor Coach. Each is suited to different party sizes and occasions — the Fleet page has details on typical use cases for each.
Which areas do you serve?+
New York City, Long Island, Westchester, New Jersey, Connecticut, Pennsylvania, Maryland, and Washington, DC. See Service Areas for details specific to your region.
How is my fare calculated?+
Fares are calculated from your specific route — distance and estimated drive time — combined with the vehicle class and service type you select. You'll see a calculated estimate before confirming a booking, and our team can review it if the trip needs manual pricing.
Can I request airport transportation?+
Yes. We support JFK, LaGuardia, Newark, BWI, Reagan National, and Dulles. Booking an airport trip will ask for your airline and flight number so we have the right context for pickup timing.
Can I book transportation for a group?+
Yes — the Executive Sprinter and Bus & Motor Coach categories are built for group travel, corporate teams, and event guest transportation. Larger groups can also contact us directly to plan logistics.
Can I reserve hourly chauffeur service?+
Yes. Hourly service reserves a vehicle and chauffeur for a block of time, useful for multi-stop business days or events with a flexible schedule. Minimum hours are configured by our team and shown during booking.
Can businesses arrange corporate transportation?+
Yes. You can enter a company name and billing contact when booking, and we're building toward full corporate accounts with centralized billing for repeat clients — contact us if that would be useful for your company today.
How do deposits and payments work?+
Depending on the booking, you may be offered the option to pay in full, pay a deposit, or request a quote for review. Deposit amounts and payment options are configured on our end and will be shown clearly before you pay.
What is your cancellation policy?+
Our cancellation terms are being finalized. Please contact us at 917-749-3310 or drivenbyzayn@gmail.com for current cancellation information on your booking.
Do you offer 24-hour service?+
For current availability and hours, please contact us directly at 917-749-3310 or drivenbyzayn@gmail.com.